Terms of service
Terms of Service
These Terms of Service (“Terms”) govern your use of the FreshX website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
1. About Us
This website is operated by FreshX. Throughout the site, the terms “we”, “us” and “our” refer to FreshX.
2. Eligibility to Use Our Website
By using this website, you confirm that:
- You are at least 18 years old, or have permission from a parent or legal guardian
- You are legally capable of entering into binding contracts
- The information you provide is accurate and complete
3. Products & Orders
All products displayed on our website are subject to availability.
We reserve the right to:
- Limit quantities purchased
- Refuse or cancel orders at our discretion
- Change product descriptions, pricing, or availability without notice
Once you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order. A contract is only formed when your order has been dispatched.
4. Pricing & Payment
All prices are listed in GBP (£) unless otherwise stated.
We reserve the right to change prices at any time, but this will not affect orders already placed.
Payment must be made in full at the time of purchase using the payment methods offered on our website.
5. Shipping & Delivery
We aim to dispatch orders promptly using our chosen delivery partners.
Delivery times are estimates only and may vary depending on location, carrier delays, or circumstances beyond our control.
FreshX is not responsible for delays caused by third-party delivery providers, customs, or incorrect shipping information supplied by the customer.
6. Returns & Refunds
Refunds and returns are handled in accordance with our Refund Policy.
If your order arrives damaged, faulty, or does not arrive, please contact us at hello@freshx.co.uk and we will work to resolve the issue.
7. Product Use
FreshX products should be used only as directed.
We are not liable for misuse of our products or failure to follow instructions provided.
If you experience irritation or an adverse reaction, discontinue use immediately and contact us.
8. Intellectual Property
All content on this website, including branding, logos, text, graphics, images, and product descriptions, belongs to FreshX or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any content without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law, FreshX shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use of this website
- Purchase or use of our products
- Delays, interruptions, or website errors
Nothing in these Terms excludes liability where exclusion would be unlawful.
10. Website Availability
We do our best to keep our website running smoothly, but we do not guarantee uninterrupted access and may suspend or withdraw the website at any time.
11. Privacy
Your personal data is handled in accordance with our Privacy Policy.
By using our website, you agree to the collection and processing of your information as outlined in that policy.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes will be effective once published on this page.
13. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms, please contact us:
Email: hello@freshx.co.uk