Refund policy

FreshX Refunds & Returns

At FreshX, we work hard to deliver a product we’re proud of - but sometimes things don’t go to plan. If that happens, we’ll do everything we can to put it right.

Our Promise

We accept refund requests within 30 days of purchase.

My FreshX order arrived damaged or faulty

We’re sorry to hear that. Please email us at hello@freshx.co.uk with:

• Your order number
• A description of the issue
• A photo or video showing the fault

Once we’ve reviewed it, we’ll arrange a replacement or refund as quickly as possible.

My FreshX order hasn’t arrived

If your order is missing, get in touch at hello@freshx.co.uk with your order number and we’ll investigate right away. If we can’t locate it, we’ll arrange a replacement or refund.

I’m not happy with my FreshX purchase

We always want our customers to have a great experience, but we understand that sometimes a product may not meet expectations.

Please email hello@freshx.co.uk  with:

• Your order number
• A brief explanation of the issue

Your feedback helps us improve, and we’ll do our best to find a fair solution.

FreshX caused an adverse reaction

FreshX is designed with skin comfort in mind, but individual sensitivities can vary.

If you experience any irritation or adverse reaction:

• Stop using the product immediately
• Contact us at hello@freshx.co.uk with details of your experience

Our team will review the situation and advise on next steps.